1. Information we collect
We may collect account details, contact information, billing information, support messages, service configuration, login records and technical data such as IP addresses and browser information.
Payment card details are normally processed by the selected payment provider and are not stored directly by Raze Hosting.
2. How information is used
- To create and manage accounts and services.
- To process orders, payments and renewals.
- To provide support and communicate service information.
- To protect the platform against fraud, abuse and security threats.
- To meet legal, accounting and regulatory obligations.
3. Legal bases
Information is processed where necessary to perform the hosting agreement, comply with legal obligations, protect legitimate business and security interests, or where you have given consent.
5. Retention
Information is kept only as long as needed for service delivery, support, security, accounting and legal obligations. Retention periods vary by record type and applicable requirements.
6. Security
Reasonable technical and organisational measures are used to protect personal information. No online system can be guaranteed completely secure, so customers should also use strong passwords and protect account access.
7. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability or object to certain processing. Identity verification may be required before a request is completed.
9. Contact
Privacy questions or requests can be sent to info@razehosting.com.